Frequently Asked Questions

To create an account, click on the 'Sign Up' button at the top right corner of our website. Fill in the required information including your name, email address, and create a secure password. After submitting the form, you'll receive a verification email to activate your account.

We accept various Credit methods including credit/debit cards (Visa, MasterCard), bank transfers, and several popular e-wallets like PayPal, Skrill, and Neteller. For cryptocurrency deposits, we support Bitcoin, Ethereum, and USDT.

Withdrawal processing times vary by method:

• E-wallets: 1-24 hours
• Credit/Debit cards: 2-5 business days
• Bank transfers: 3-7 business days
• Crypto withdrawals: Usually within 24 hours

All withdrawals are subject to security verification which may add additional processing time.

We employ multiple layers of security including:

• Two-factor authentication (2FA) for all accounts
• SSL encryption for all data transfers
• Cold storage for the majority of cryptocurrency funds
• Regular security audits
• Anti-phishing measures
• Withdrawal address whitelisting

Your security is our top priority.

Our fee structure is as follows:

• Spot trading: 0.1% maker fee / 0.2% taker fee
• Margin trading: 0.02% - 0.06% per 4 hours funding rate
• Fiat deposits: Free (bank transfer may have third-party fees)
• Crypto deposits: Free
• Fiat withdrawals: 1% (minimum $10)
• Crypto withdrawals: Network fee only

We offer discounted fees for high-volume traders.

To enable 2FA:

1. Log in to your account
2. Go to 'Security Settings' in your account dashboard
3. Click 'Enable Two-Factor Authentication'
4. Scan the QR code with your authenticator app (Google Authenticator, Authy, etc.)
5. Enter the 6-digit code from your app to verify
6. Save your backup codes in a secure location

We strongly recommend enabling 2FA for enhanced account security.