How can we help you?

Find answers to common questions or contact our support team for assistance with your account and trading needs.

Account Management

Learn how to create, verify, and manage your fxTradeLite account.

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Deposits & Withdrawals

Information about funding your account and withdrawing funds.

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Trading Guides

Learn how to trade forex and cryptocurrencies on our platform.

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Security

Keep your account secure with our security features and tips.

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Platform Features

Get the most out of fxTradeLite with our platform guides.

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Legal & Compliance

Find information about our policies and regulations.

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Frequently Asked Questions

Find answers to common questions about our platform

Frequently Asked Questions

Find answers to common questions about our trading platform

How do I create an account? +

To create an account, click on the 'Sign Up' button at the top right corner of our website. Fill in the required information including your name, email address, and create a secure password. After submitting the form, you'll receive a verification email to activate your account.

What Credit methods do you accept? +

We accept various Credit methods including credit/debit cards (Visa, MasterCard), bank transfers, and several popular e-wallets like PayPal, Skrill, and Neteller. For cryptocurrency deposits, we support Bitcoin, Ethereum, and USDT.

How long do withdrawals take? +

Withdrawal processing times vary by method:

  • E-wallets: 1-24 hours
  • Credit/Debit cards: 2-5 business days
  • Bank transfers: 3-7 business days
  • Crypto withdrawals: Usually within 24 hours
All withdrawals are subject to security verification which may add additional processing time.
What security measures do you have in place? +

We employ multiple layers of security including:

  • Two-factor authentication (2FA) for all accounts
  • SSL encryption for all data transfers
  • Cold storage for the majority of cryptocurrency funds
  • Regular security audits
  • Anti-phishing measures
  • Withdrawal address whitelisting
Your security is our top priority.
Are there any trading fees? +

Our fee structure is as follows:

  • Spot trading: 0.1% maker fee / 0.2% taker fee
  • Margin trading: 0.02% - 0.06% per 4 hours funding rate
  • Fiat deposits: Free (bank transfer may have third-party fees)
  • Crypto deposits: Free
  • Fiat withdrawals: 1% (minimum $10)
  • Crypto withdrawals: Network fee only
We offer discounted fees for high-volume traders.
How do I enable two-factor authentication? +

To enable 2FA:

  1. Log in to your account
  2. Go to 'Security Settings' in your account dashboard
  3. Click 'Enable Two-Factor Authentication'
  4. Scan the QR code with your authenticator app (Google Authenticator, Authy, etc.)
  5. Enter the 6-digit code from your app to verify
  6. Save your backup codes in a secure location
We strongly recommend enabling 2FA for enhanced account security.

Still have questions?

Our support team is available 24/7 to assist you.